Technical & Customer Service

Technical & Customer Service

Providing innovative shrink films and protective solutions for our customers.

Dedicated
Customer Service

  • Loyal and committed Customer Service team with an average of 12 years of experience at Syfan.
  • Our team is Product and Customer focused, constantly striving to meet our customer's requests with timely solutions.
  • Maintain quick turnaround times on standard products of 1-12 days, and same day shipments for rush orders.
  • Direct access and up to the minute visibility of all finished goods located in our (5) distribution centers throughout the US.
  • Experienced handling a broad range of customers in US, Canada, Mexico, and the Caribbean.
  • New customer startup program within 24 hours
  • American based customer service representatives

Online
Technical Support

  • Syfan introduces our 24/7 Technical Support Hotline (M-F)
  • Experiencing Shrink film, Operator or Equipment Issues?
  • Our Industry experienced Technical Managers are ready to assist you and help trouble shoot any shrink application issues you may be experiencing.
  • Our Goal is to Provide Simple Solutions to Any Problem.




Expedited
Sample Roll Program

  • Sample roll program encompasses all product families, gauges, sizes, and special features.
  • Stand-alone department in our North American plant dedicated to providing custom sample rolls and production size rolls upon request.
  • Expedited shipping of sample rolls within 1-3 days via UPS provides fast, guaranteed service for this critical step.
  • Sample rolls are inspected, individually wrapped, and boxed using heavy duty corrugate packaging to insure excellent condition during transit and handling.
  • Syfan Technical Managers are available to assist with any customer trials to insure success the first time around
  • New customer startup program within 24 hours